Delivery & Returns

Forest Fox Deliveries & Returns Policy.

UK Mainland Deliveries

Our handmade seagrass baskets with crafted pom poms are made to order and can take up to 7 working days to make in busy periods, however, if you require an urgent order delivery please email us at info@forest-fox.com we may be able to organise this for you.

We use Royal Mail, My Hermes & Parcel Force.

UK Signed For £3.50, which take approx 1-2 working days from leaving Fox HQ.

Channel Islands £12.00 per package. Approx delivery 3-5 working days from leaving Fox HQ.

Orders to Ireland
Signed For Courier approx 3-7 working days £10.00 / €12.00 (price based on one-two baskets per package).

Please note, for three or more baskets, please contact us at info@forest-fox.com prior to placing your order so that we can email and confirm increased postage costs. Unfortunately we are unable to refund the postage costs for returning your item.

We will keep you updated as we process your order, and will inform you by email if any products are unavailable or if there is a delay to delivery time. Please allow extra order / delivery time during and around busy holidays (e.g. Christmas, Easter).


Forest Fox Refund Policy.
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Returns
We really hope you love your new seagrass basket however If for any reason you change your mind and decide to return the seagrass basket, we offer a 14 day return policy, from the day you receive your package. Unfortunately we will not be able to offer you a refund or exchange after this 14 day period. In addition we cannot offer a refund on custom or personalised orders.

Please ensure the item is in its original packaging and received in a saleable condition. The return cost is the buyers responsibility. Please obtain a proof of postage receipt, we are not responsible for any items lost or damaged.

Returns address:
Forest Fox Limited
442, London Road South
Lowestoft
Suffolk
NR33 0LB

Refunds
Once your seagrass basket is returned safely to the address above we will issue you a return. Please note, we will contact you if there is an issue with your return.

Please allow approximately 2-7 working days for the funds to be processed and transferred back into your account (credit/debit card etc).

Please note if you purchased seagrass baskets using a special discount code/offer this will be deducted from the original price and you will be refunded the cost you purchased the baskets for.

Exchanges
Please email: info@forest-fox.com regarding an exchange or replacement if the item is in stock. If not we will offer a refund.

Damaged/Faulty
Each Forest Fox belly basket is unique, for this reason, there may be a slight size and colour variation. Our baskets are 100% natural seagrass and may flake a little as it expands, flexes. Spray painted baskets need to be handled with care.

Our baskets are packaged up securely to avoid any damages on their journey to you however, on a rare occasion they can be damaged in the post and we do apologise for any inconvenience this may cause you.

If you receive your order damaged please contact us immediately within 48 hours of receipt of delivery via email at info@forest-fox.com along with a photo of the damaged item and we can discuss exchange/replacement or a full refund option. If we are not notified within this timeline then damaged items will not be refunded and a credit note maybe issued.







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